How do I remove a saved payment option?
At some point, you may wish to remove or change the saved payment method on your account. You can make these changes by following the steps below.
Before beginning, please note only credit cards or debit cards can be saved. Additionally, even if you choose not to save a payment method during checkout, Zenva will still maintain the ability to charge you for a subscription if you do not cancel that subscription.
Note: Removing your payment method DOES NOT prevent subscription charges.
Deleting Saved Payment Options
1) Navigate to the My Account page.
2) Select the Payment Methods option on the left side menu.
3) Click on the Delete button next to the payment method you'd like to remove.
Note: You can also use the Add Payment Method button to use a different payment method such as a different debit or credit card.
What payment methods are accepted?
For purchases on Zenva Academy, we currently accept payments through PayPal and via Credit and Debit Cards (through Stripe). As both PayPal and Stripe are third-party providers, make sure to comply with their own Terms and Conditions when choosing a ...
[Non-Subscription Products] Why is there a pending payment order listed on my account?
IMPORTANT NOTE: The following applies to non-subscription orders only. In some circumstances, you may notice an order on your Orders page which is listed as "Pending Payment". An order listed as "Pending Payment" indicates that the product was added ...
My payment was declined or I'm having issues with my debit/credit card. What do I do?
On Zenva Academy we use PayPal and/or Stripe to process all transactions. As these are external, third-party payment services, we do not have access to credit card/payment information directly. Unfortunately, due to these limitations, we are not ...
How do I remove a product from my cart?
If you've added a product to your cart that you no longer wish to purchase, you can remove it by following the steps below: 1. Navigate to your cart page by clicking the shopping cart icon in the top menu bar. 2. Click the X icon to the very left of ...
Do you accept eChecks through PayPal for subscriptions?
Yes, we are able to accept eChecks issued through PayPal for subscription payments. However, please note that due to the speed at which eChecks are processed, there will be some delays with your order. After checking out initially and paying with ...