My payment was declined or I'm having issues with my debit/credit card. What do I do?

My payment was declined or I'm having issues with my debit/credit card. What do I do?

On Zenva Academy we use PayPal and/or Stripe to process all transactions. As these are external, third-party payment services, we do not have access to credit card/payment information directly. 

Unfortunately, due to these limitations, we are not authorized or able to give support in any way with credit card/debit card-related problems. 

If you're having issues with your credit card/debit card when trying to complete your transaction, please reach out directly to your card service provider, your bank, PayPal, and/or Stripe. These parties will have more direct access to your payment information, and should be able to provide the correct support for your situation.

Alternatively, you may wish to simply change your method of payment to expedite the process.


    • Related Articles

    • What payment methods are accepted?

      For purchases on Zenva Academy, we currently accept payments through PayPal and via Credit and Debit Cards (through Stripe). As both PayPal and Stripe are third-party providers, make sure to comply with their own Terms and Conditions when choosing a ...

    • How do I remove a saved payment option?

      At some point, you may wish to remove or change the saved payment method on your account. You can make these changes by following the steps below. Before beginning, please note the following: Removing a saved payment option DOES NOT stop Zenva from ...

    • I was told I was refunded, but haven't received my money yet. Where is it?

      Once we issue a refund through our system, any further processing goes through Stripe or PayPal (depending on your method of payment). If you paid with Stripe (Credit & Debit Cards), refunds can take 5-10 business days to process before you will see ...

    • [Non-Subscription Products] Why is there a pending payment order listed on my account?

      IMPORTANT NOTE: The following applies to non-subscription orders only. In some circumstances, you may notice an order on your Orders page which is listed as "Pending Payment". An order listed as "Pending Payment" indicates that the product was added ...

    • How do I find the order number of my purchase?

      For us to help resolve an order-related problem both quickly and efficiently, it is best to reach out to us with the order number in your request. These order numbers are unique and given to you for each transaction. There are several methods for ...