My payment was declined or I'm having issues with my debit/credit card. What do I do?

My payment was declined or I'm having issues with my debit/credit card. What do I do?

On Zenva Academy we use PayPal and/or Stripe to process all transactions. As these are external, third-party payment services, we do not have access to credit card/payment information directly. 

Unfortunately, due to these limitations, we are not authorized or able to give support in any way with credit card/debit card-related problems

If you're having issues with your credit card/debit card when trying to complete your transaction, please reach out directly to your card service provider, your bank, PayPal, and/or Stripe. These parties will have more direct access to your payment information, and should be able to provide the correct support for your situation.

Alternatively, you may wish to simply change your method of payment to expedite the process.

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