Do you accept eChecks through PayPal for subscriptions?
Yes, we are able to accept eChecks issued through PayPal for subscription payments. However, please note that due to the speed at which eChecks are processed, there may be some delays with your order.
After checking out initially and paying with your PayPal eCheck, your subscription order will be put on hold for several days while the eCheck is cleared. Once cleared, you will be able to access the courses as intended.
Unfortunately, if you have any issues regarding eCheck payments, there is little that we are able to do, and you will have to contact PayPal directly for assistance. We are also unable to control the speed at which the payment is processed.
As such, we highly recommend using standard PayPal or Stripe payments for subscriptions.
What payment methods are accepted?
For purchases on Zenva Academy, we currently accept payments through PayPal and via Credit and Debit Cards (through Stripe). As both mentioned are third-party providers, make sure to comply with their own Terms and Conditions when choosing a method ...
What is Zenva's refund policy?
As per the Terms and Conditions that govern our services and that are accepted by everyone using our platform, our refund policy for Zenva Academy purchases is outlined below: 1. Non-subscription payments We offer a 7-day refund period for purchases ...
I was told I was refunded, but haven't received my money yet. Where is it?
Once we issue a refund through our system, any further processing goes through Stripe or PayPal (depending on your method of payment). If you paid with Stripe, refunds can take 5-10 business days to process before you will see the money in your ...
My payment was declined or I'm having issues with my debit/credit card. What do I do?
At Zenva Academy, we use PayPal and/or Stripe to process all transactions. As these are external, third-party payment services, we do not have access to credit card/payment information directly. Unfortunately, due to these limitations, we are not ...
How can I get a tax/GST receipt (Australia-based order)?
If you are in need of a tax / GST receipt for your purchase, please contact us at your earliest convenience. When contacting us, be sure to include your Paypal/Stripe transaction reference number and order details so that we can process your request ...