My Humble Bundle code doesn't work! What do I do?

My Humble Bundle code doesn't work! What do I do?

If your Humble Bundle code doesn't work, don't panic! There are generally a few common reasons why your code may not be working for you.


Scenario 1: You've already redeemed the code (even if you received an error)

In many cases, we find codes will not work simply because users previously redeemed them. As such, your first step should be to visit your Purchased Courses page and see if the bundle purchase is already there.

If the bundle purchase isn't there, consider whether you may have signed up with a different email you own. Zenva accounts are tied to your email address, and often we find users will have accidentally created two accounts. To test this, you simply need to try logging in with any other of your email addresses you think might have been registered with the site.

In the event you do find a second account registered, try checking that account's Purchased Courses page for your Humble Bundle courses. If you find an account you can no longer access, you can review the articles below for further assistance.
Please note, Humble Bundle codes can only be used once for one account, so we are unable to provide multiple codes for situations where you actively use more than one account.

Scenario 2: You've added the incorrect product(s) to your cart

Humble Bundle codes will not work if you've added the wrong product to your cart. As such, please make sure to:

  1. Closely follow the instructions in this article to make sure you're selecting the right product link: I purchased courses through Humble Bundle. How do I access them?
  2. Only add one product to the cart, as you DO NOT need to redeem all tiers per the instructions in this article to get your courses: I purchased a Humble Bundle. Do I need to redeem all product tiers?

 

If neither of the above resolves your case, please contact us at your earliest convenience to investigate the matter. 

When contacting us, please be sure to include:

  1. Proof of purchase that shows the product and tier that you bought on Humble Bundle
  2. Your humble bundle code

If you have other issues pertaining to your Humble Bundle code, feel free to contact us anyway regarding the matter.


    • Related Articles

    • I purchased courses through Humble Bundle. How do I access them?

      Thanks for your purchase! This article covers the process for redeeming your Humble Bundle Zenva courses. Please complete these steps within one year from the time of your purchase. If you run into any issues during this process or need additional ...

    • My Groupees code doesn't work anymore. What do I do?

      If your Groupees code doesn't work, first verify that you haven't yet redeemed it by checking your My Courses page and/or Orders page. Please note that if you can no longer access the account, you can first review the articles below for further ...

    • My Fanatical code doesn't work anymore. What do I do?

      If your Fanatical code doesn't work, don't panic! There are generally a few common reasons why your code may not be working for you. Scenario 1: You've already redeemed the code (even if you received an error) In many cases, we find codes will not ...

    • I purchased a Humble Bundle. Do I need to redeem all product tiers?

      In an effort to make the redemption process easier, each product tier of a Humble Bundle product also includes all of the courses from the tier(s) below it. As such, if you purchased a Humble Bundle, you only need to redeem the product that matches ...

    • Can I get an invoice for my third-party purchase (Humble Bundle, Fanatical, etc.)?

      Unfortunately, as all transactions are handled directly by these third parties, we are unable to provide invoices in these circumstances (even if just itemization of courses purchased). You will need to contact the relevant third-party site in order ...