I forgot my Zenva Academy password. How can I reset it?

I forgot my Zenva Academy password. How can I reset it?

If you've forgotten your Zenva Academy password, you can follow the steps below to reset it. Note that if you KNOW your password and simply want to change it, you can also follow the instructions in this article instead: How do I change my password?


To reset your Zenva Academy account password

1. Navigate to the Zenva Academy website, and click on the Log In button

2. On the login screen, click on the Forgot Password? link at the bottom of the form.


3. Enter the email address you used for your account. Then, select the Reset Password button. 

Note: If you signed up using a social media account (Facebook, Google, or LinkedIn), enter the primary email address associated with that social media account.

4. Once you've clicked Reset Password, if the system recognizes your email, you'll be shown the message below indicating a password reset email was sent.

If the system DOES NOT recognize your email and no reset email is sent, we recommend trying again making sure that your email is free of typos when you enter it into the form. If you are unable to succeed with this step, please contact us at our help desk at your earliest convenience.


5. Assuming the email was sent successfully, check the inbox of the email address you entered in the step prior. You'll be looking for an email from Zenva Academy with the subject line "Reset Your Zenva Academy Password".


If the password reset email is not there, check the Spam or Junk folder as messages may occasionally be filtered into them.

Once you've located it, open the email from Zenva Academy and select the Click here to reset your password link.

6. Once you click the link, you'll be taken to a page to enter a new password. Enter your new password and click "Save":

You've reset your password! Click on the Log In button at the top right to log into your account!

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