I've lost access to the email address linked to my account. What do I do?
If you are still able to log in to your account, you can manually change the email by following the steps in this article: How do I change my email address?
If you are unable to log in to your account, please contact our help desk at your earliest convenience. When doing so, please confirm:
- The email address associated with your old account
- The new email address that you want your account changed to
- Any identifying information you can provide to prove account ownership, such as old invoices or similar.
How do I change my email address?
Under certain circumstances, you may need to change the email address associated with your Zenva Account. Whether you've lost access to your old email, need to upgrade to a more relevant address, or due to any other reason, email accounts can easily ...
I am planning to delete my Facebook, Google, or LinkedIn account. How can I continue to access my courses?
Upon signing up for the Zenva Academy site with your Facebook or Google login account, we receive the email address that you had registered with those services. In the case of Google, the email address registered with our site is either your Gmail ...
Can I move courses purchased from one account to another?
Unfortunately, we are unable to move courses between user accounts. Once a course has been purchased under a particular account, it cannot be moved to a different one. However, you can change the e-mail your account is under at any time by following ...
Can I enable/disable Two-Factor Authentication (2FA) for my account?
For users who have signed up via email, you can optionally turn on Two-Factor Authentication (2FA) to protect your account. When 2FA is active, whenever you log in, you'll also be required to enter a one-time password that is sent to your email. You ...
My IP address has been blocked after too many failed login attempts. What can I do?
Being secure and protecting our learning community is our topmost priority. If you try to log in too many times with an incorrect password, then our system will block your IP address for 1 hour. During this time, you will not be able to log in to the ...