Under certain circumstances, you may need to change the email address associated with your Zenva Account. Whether you've lost access to your old email, need to upgrade to a more relevant address, or due to any other reason, email accounts can easily be changed on your My Account Page.
Below are instructions for changing your email directly on Zenva Academy. However, please note that if you're using Google, Facebook, or LinkedIn to log in, this will disconnect you from that social login.
To change your e-mail:
1) Navigate to My Account.
2) Select the Account Details link from the left-hand menu.
3) Update your email address on the Account Details page. Note that you will need to also enter a first name, last name, and display name. Once all information is entered, hit Save Changes at the bottom of the page.
Once completed, you should receive a notification that your email was saved. After which, you'll be able to use the new e-mail to access Zenva!
I've lost access to the email address linked to my account. What do I do?
If you are still able to log in to your account, you can manually change the email by following the steps in this article: How do I change my email address? If you are unable to log in to your account, please contact our help desk at your earliest ...
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You can change your password on Zenva Academy at any time by following the steps below. Please note that these steps cover the procedure in the event you are able to log in. If you forgot your password, please see the following article: I forgot my ...
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When receiving Certificates of Completion or using our course support area, the name displayed will be the main name you set for your account details. If you do not fill out these details, the name displayed will be your account nickname. You can ...
My IP address has been blocked after too many failed login attempts. What can I do?
Being secure and protecting our learning community is our topmost priority. If you try to log in too many times with an incorrect password, then our system will block your IP address for 1 hour. During this time, you will not be able to log in to the ...
Can I move courses purchased from one account to another?
Unfortunately, we are unable to move courses between user accounts. Once a course has been purchased under a particular account, it cannot be moved to a different one. However, you can change the e-mail your account is under at any time by following ...