Subscription Billing
I canceled my subscription - where is my refund?
While you can cancel your subscription at anytime, this does not initiate an automatic refund. Per our refund policies, subscription transactions are non-refundable. This said, even after choosing to cancel your subscription, you will retain access ...
How do I change my payment method for my subscription?
At any point you have an active subscription with Zenva, you are free to change your payment method before your next billing. To do so, you can follow the instructions below: Note: Our system is only able to process payments via Stripe or PayPal, so ...
How do I change my subscription plan?
If you have an active subscription, you can change plans at any time. To change your plan, you can follow the steps below: 1) Navigate to your My Account page 2) Select Subscriptions/My Subscription from the left-hand side menu. 3) If necessary, ...
I want to change subscription plans. When will I be charged?
If you choose to switch subscription plans, you will not be charged until the end of your current billing period i.e. your next payment date. You can find your next payment date listed on your Subscriptions page as shown below: For more information ...
How often am I billed for my subscription?
How often you're billed for your subscription depends on the plan you sign up for. The information below outlines each plan and the billing frequency. Monthly Plan For monthly plans, you are billed once a month based on when you subscribed. For ...
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