Subscription Billing
Will I get a reminder about the upcoming charge before my next subscription payment?
If you're an annual subscriber, we DO send reminders about upcoming payments to give you time to cancel your subscription. Note that you will maintain access for the remainder of your billing period even if cancelled, so you don't have to wait till ...
I canceled my subscription - where is my refund?
While you can cancel your subscription at anytime, this DOES NOT initiate an automatic refund. Per our refund policies, subscription transactions are NON-REFUNDABLE. This said, even after choosing to cancel your subscription, you will retain access ...
How do I change my payment method for my subscription?
At any point you have an active subscription with Zenva, you are free to change your payment method before your next billing. To do so, you can follow the instructions below: IMPORTANT: At this time, payments cannot be changed to PayPal. You will ...
How do I change my subscription plan?
If you have an active subscription, you can change plans at any time. For information in regards to when you'll be charged for changing plans, we recommend reviewing this article: I want to change subscription plans. When will I be charged? IMPORTANT ...
I want to change subscription plans. When will I be charged?
If you choose to switch subscription plans, you will not be charged until the end of your current billing period i.e. your next payment date. You can find your next payment date listed on your Subscriptions page as shown below: For more information ...
How often am I billed for my subscription?
How often you're billed for your subscription depends on the plan you sign up for. The information below outlines each plan and the billing frequency. Monthly Plan For monthly plans, you are billed once a month based on when you subscribed. For ...
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