How do I change my payment method for my subscription?

At any point you have an active subscription with Zenva, you are free to change your payment method before your next billing. To do so, you can follow the instructions below:

IMPORTANT: At this time, payments cannot be changed to PayPal. You will need to let your subscription fully cancel first before starting a new one with PayPal.

1) Navigate to your My Account page

 

2) Select Subscriptions/My Subscription from the left-hand side menu.

 

3) If necessary, select your active subscription. Then, in the first section, hit the Change Payment button.

 

4) You will be taken to a new page where you can either enter a new payment method. Once your details are entered, you can hit the Change Payment Method button to save the information.

Once your payment change is accepted, any further billing will use that payment method instead.

Please be aware that Zenva does NOT store your payment information directly - this is controlled by Stripe or PayPal. In Stripe's case, we can display some information about Payment Methods on your Payment Methods page. However, PayPal credentials are only available through our backend systems.

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