How do I report a problem with a course?
Sometimes you may run across issues with a course that extend beyond understanding the material, such as broken videos or missing project files. While we try to avoid issues of this nature, they do still occasionally happen. Fortunately, we offer an easy and convenient way for you to report these sorts of issues so we can address them.
Before proceeding with the instructions below, please make note of the following:
- Course issue reports are intended for missing project files, broken videos, outdated content, or mistakes in the lesson content. If you need other technical help with understanding the course material, please follow the instructions outlined in this article: What if I am having trouble with the course content?
- For video-related issues, we first suggest reviewing this article for common troubleshooting procedures before submitting an issue report: One or more of the videos are not playing. What should I do?
- If a course is archived, we no longer support updating the course for outdated content. Please see our Course Update Policy for more information.
- Unless we require more details regarding the issue, we will not follow up on any submissions.
Reporting a Course Issue for an Entire Course - Course Homepage
1) From the homepage of the specific course you're experiencing an issue with, click the AI Tutor tab.
2) Click the Report Course Issue button that appears on the right under AI Tutor.
3) Fill out the Google form with all the necessary details and submit it! Please note that the more details you provide about the problem, the faster we are able to address it.
Note: If you do not see the AI Tutor tab it is likely the course is outdated and no longer supported by us. Should this be the case, you can still report issues like missing videos or playback issues via the instructions below.
Reporting a Course Issue for an Entire Course - Course Lesson
Reporting a Course Issue for a Specific Lesson
1) Navigate to the specific lesson you're having an issue with and click the Report Course Issue button that appears to the right above the course videos.
2) Fill out the Google form with all the necessary details and submit it! Please note that the more details you provide about the problem, the faster we are able to address it.
While we cannot guarantee when or even if an issue might be fixed, we take all issue reports seriously and make sure to read over every issue submitted.
Related Articles
What happened to Premium Course Support?
We've made significant changes to improve your learning experience on Zenva. The "Premium Support" feature has been retired, and we've introduced the AI Tutor for all Zenva users - a more effective and widely used tool. What is the AI Tutor? The AI ...What if I am having trouble with the course content?
Our courses are 100% self-guided educational resources, just like books or other educational media. As such, we have some expectations that our students will be able to search online for technical questions if they get stuck, or if their project ...I bought lifetime access but my course was archived! Why?
Besides our subscription, we often offer lifetime access versions of individual courses, Learning Pathways (through Kickstarter), third-party bundles (through sites like Humble Bundle), or similar. When purchasing lifetime access, you are purchasing ...How can I save a course for later?
Zenva offers a massive library of courses on a variety of subjects you might be interested in. Likewise, it can be very easy to get into situations where you'll find courses you want to take later - but don't have time to take right now. With our ...How can I download the source code, or asset files, for my course?
Most of our courses provide downloadable files that can be used in conjunction with the course. This includes materials such as: Finished project files Assets used in the course's project Text-based summaries of the video lessons for the entire ...