How do I report a problem with a course?

How do I report a problem with a course?

Sometimes you may run across issues with a course that extend beyond understanding the material, such as broken videos or missing project files. While we try to avoid issues of this nature, they do still occasionally happen. Fortunately, we offer an easy and convenient way for you to report these sorts of issues so we can address them.

Before proceeding with the instructions below, please make note of the following:

  • Course issue reports are intended for missing project files, broken videos, outdated content, or mistakes in the lesson content. If you need other technical help with understanding the course material, please follow the instructions outlined in this article: What if I am having trouble with the course content?
  • For video-related issues, we first suggest reviewing this article for common troubleshooting procedures before submitting an issue report: One or more of the videos are not playing. What should I do?
  • If a course is archived, we no longer support updating the course for outdated content. Please see our Course Update Policy for more information.
  • Unless we require more details regarding the issue, we will not follow up on any submissions.

 

Reporting a Course Issue for an Entire Course

1) From the homepage of the specific course you're experiencing an issue with, click the Course Support tab.

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2) Click the Report an issue button that appears on the right under Course Support.

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3) Fill out the Google form with all the necessary details and submit it! Please note that the more details you provide about the problem, the faster we are able to address it.

 

Note: If you do not see the Course Support tab or only see Support Archived, it is likely the course is outdated and no longer supported by us. Should this be the case, you can still report issues like missing videos or playback issues via the instructions below.

 

Reporting a Course Issue for a Specific Lesson

1) Navigate to the specific lesson you're having an issue with and click the Report an issue button that appears to the right above the Curriculum videos.

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2) Fill out the Google form with all the necessary details and submit it!  Please note that the more details you provide about the problem, the faster we are able to address it.

While we cannot guarantee when or even if an issue might be fixed, we take all issue reports seriously and make sure to read over every issue submitted.


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