If your Groupees code doesn't work, first verify that you haven't yet redeemed it by checking your Purchased Courses page and/or Orders page. Please note that if you can no longer access the account, you can first review the articles below for further assistance.

• How can I reset my account password?
• I've lost access to the email address linked to my account. What do I do?

Groupees codes can only be used once for one account, so we are unable to provide multiple codes for situations where you actively use more than one account.

In cases where you haven't yet redeemed the code but it doesn't work, we also encourage you to review the redemption instructions in the following article to make sure that the steps were appropriately followed: I purchased courses through Groupees. How do I access them?

If neither of the above resolves your case, please contact us at your earliest convenience to investigate the matter. 

When contacting us, please be sure to include:

1. Proof of purchase that shows the product and tier you bought on Groupees
2. Your Groupees code

If you have other issues pertaining to your Groupees code, feel free to contact us directly regarding the matter.