Does my subscription end if my credit card expires or is cancelled?
A credit card expiring or being canceled DOES NOT necessarily put an end to your subscription. Some payment methods, such as Stripe, have what's called Automatic Collection and might bill your new credit card if the card on file fails. This may be the case even if you've never saved that new card in our checkout.
As such, while your subscription will be terminated eventually on non-payment, our payment methods might make multiple charge attempts before that happens. In other cases, charges will succeed and you will be charged as normal.
We strongly recommend that, if you want to end your subscription, you follow these steps and don't assume that because your card expired, your subscription has also ended.
If you're still interested in keeping your subscription, but need to update your payment information, you can follow this article instead to do so: How do I change my payment method for my subscription?
How do I cancel my subscription?
You are free to cancel your subscription at any time. Please rest assured, all your course progress will be saved, and you can re-subscribe at any time to continue where you left off! Note, however, that canceling your subscription does not initiate ...
How can I purchase a subscription?
With our subscription, you will get access to an evergreen catalog of exclusive curriculums across multiple paths of development. These curriculums are updated frequently as well to keep up with changing technologies - providing you with cutting-edge ...
How do I retry payment for my subscription?
Has your payment for the Zenva subscription failed? You can easily retry payment via the instructions below. Please note, however, that only Stripe or PayPal can reject a payment, so we can't provide information regarding why the payment failed in ...
How do I change my payment method for my subscription?
At any point you have an active subscription with Zenva, you are free to change your payment method before your next billing. To do so, you can follow the instructions below: Note: Our system is only able to process payments via Stripe or PayPal, so ...
How do I reactivate my subscription/resubscribe?
After canceling your subscription, you may wish to reactivate it/resubscribe and resume your learning (rest assured - all your course progress has been saved). To resubscribe: 1) Navigate to your My Account page 2) Select Subscriptions/My ...