Payments | Payment Issues | Knowledge Base

Payment Issues
I was told I was refunded, but haven't received my money yet. Where is it?
Once we issue a refund through our system, any further processing goes through Stripe or PayPal (depending on your method of payment). If you paid with Stripe (Credit & Debit Cards), refunds can take 5-10 business days to process before you will see ...
My payment was declined or I'm having issues with my debit/credit card. What do I do?
On Zenva Academy, we use PayPal and/or Stripe to process all transactions. As these are external, third-party payment services, we do not have access to credit card/payment information directly. Unfortunately, due to these limitations, we are not ...

Payment Issues