What is Zenva's refund policy?
As per the Terms and Conditions
that govern our services and that are accepted by everyone using our platform, our refund policy for Zenva Academy
purchases is outlined below:
1. Non-subscription payments
We offer a 7-day refund period for purchases of non-subscription products such as single courses or the Lifelong Access package. To request a refund on a course, submit a ticket via our helpdesk https://helpza.zenva.com
including the following information:
(b) your PayPal or Stripe transaction number; and
(c) the date of your purchase.
2. Subscription payments
Subscription payments, including automatic renewals, are final and non-refundable. Subscriptions can be canceled at any time directly from the Zenva Academy website by following these steps
3. Purchases through Partners
Purchases made through third-party websites and platforms such as Kickstarter, Humble Bundle, or Fanatical are non-refundable, and governed by those websites' own terms. We recommend contacting those third-party partners directly via their own customer service portals if you need further information.
However, we can provide assistance in cases where coupon codes for Zenva from our partners did not apply during the redemption process
. Please contact our helpdesk
as soon as possible in those situations.
How can I download an invoice of my Zenva purchase?
Invoices can be generated for any paid order made on Zenva Academy upon completion of the transaction for that order - even for recurring payments for our subscription service. Your invoice will list the amount paid for however many number of items ...
Can I trade or discount individuals courses if I buy multiple bundles that have them?
Occasionally, you may notice bundles offered on Zenva Academy or through third parties (such as Humble Bundle) contain some of the same courses. In general, these courses are included in multiple bundles as they are fundamental learning steps to ...
How can I buy an individual course without subscribing?
We have a large variety of individual courses you can purchase designed to suit your learning needs. In these cases, the process to purchase them is a bit different from purchasing a subscription. Before beginning, you may first find it helpful to ...
How do I find the order number of my purchase?
For us to help resolve an order-related problem both quickly and efficiently, it is best to reach out to us with the order number in your request. These order numbers are unique and given to you for each transaction. There are several methods for ...
I was told I was refunded, but haven't received my money yet. Where is it?
Once we issue a refund through our system, any further processing goes through Stripe or PayPal (depending on your method of payment). If you paid with Stripe (Credit & Debit Cards), refunds can take 5-10 business days to process before you will see ...