My completion certificate generated blank!

Occasionally (and unfortunately), our system does glitch with certificate generation, and you may wind up with a certificate that has no text information on it (like the below).

However, there are steps you can take on your end to quickly fix this. We've outlined these below, but if you need further assistance, please contact our help desk at your earliest convenience.

1. Verify you've met the conditions

Completion Certificates are, in general, not supposed to generate unless you've completed the course or Learning Pathway. On occasion, our system can generate these certificates before you've officially completed them, however. As such, you will need to make sure that they are completed and marked appropriately.

For courses, you should see the progress meter show 100%, and all lessons should have a green checkmark next to them (note, if needed, you can mark lessons as complete manually).

For Learning Pathways, you should see EVERY course in the Learning Pathway show a 100% completion on its progress meter.

If you haven't finished the course or Learning Pathway, you will need to do that first - as any further fixes will not work here.

2. Remark a single lesson

If you have fulfilled the conditions as described above, you can retrigger the certificate generation by taking the following steps:

2.1. Access any lesson in the course (for Learning Pathways, you can select any course - it doesn't matter)

2.2. Manually mark that lesson as not complete

2.3. Wait a few seconds, and then mark the lesson as complete again

Ideally, these simple steps should re-trigger the system to generate the certificate again. If this does not, however, fix your issues, reach out to our help desk at your earliest convenience.

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