Can I move courses purchased from one account to another?
Unfortunately, we are unable to move courses between user accounts. Once a course has been purchased under a particular account, it cannot be moved to a different one.
However, you can change the e-mail your account is under at any time by following the instructions here: How do I change my email address?
I am planning to delete my Facebook, Google, or LinkedIn account. How can I continue to access my courses?
Upon signing up for the Zenva Academy site with your Facebook, Google, or LinkedIn account, we receive the email address that you had registered with those services. In the case of Google, the email address registered with our site is either your ...
Can I enable/disable Two-Factor Authentication (2FA) for my account?
For users who have signed up via email, you can optionally turn on Two-Factor Authentication (2FA) to protect your account. When 2FA is active, whenever you log in, you'll also be required to enter a one-time password that is sent to your email. You ...
How can I change the name displayed for my account?
When receiving Certificates of Completion or using our course support area, the name displayed will be the main name you set for your account details. If you do not fill out these details, the name displayed will be your account nickname. You can ...
How can I Delete my Zenva Academy account?
If you wish to have your Zenva Academy account completely removed from the platform, please contact our helpdesk directly with your request. This will allow us to ensure all your data is securely erased from our systems as per required on our end. ...
I've lost access to the email address linked to my account. What do I do?
If you are still able to log in to your account, you can manually change the email by following the steps in this article: How do I change my email address? If you are unable to log in to your account, please contact our help desk at your earliest ...