Can I get an invoice for subscription payments?
Yes! You can easily generate an invoice for your subscription payments at any time. If you need assistance with generating invoices, you can review the following article: How can I download an invoice of my Zenva course purchase?
Please note, however, that invoices can only be when you are charged. If you've recently changed subscription plans, you will not be able to generate an invoice until you are next charged.
How can I download an invoice of my Zenva purchase?
Invoices can be generated for any paid order upon completion of the transaction for that order - even for recurring payments for our subscription service. Your invoice will list the amount paid for however many number of items purchased through that ...
[Non-Subscription Products] Why is there a pending payment order listed on my account?
IMPORTANT NOTE: The following applies to non-subscription orders only. In some circumstances, you may notice an order on your Orders page which is listed as "Pending Payment". An order listed as "Pending Payment" indicates that the product was added ...
How can I get a tax/GST receipt (Australia-based order)?
If you are in need of a tax/GST receipt for your purchase, please contact us at your earliest convenience. When contacting us, be sure to include your Paypal/Stripe transaction reference number and order details so that we can process your request as ...
Do you accept eChecks through PayPal for subscriptions?
Yes, we are able to accept eChecks issued through PayPal for subscription payments. However, please note that due to the speed at which eChecks are processed, there will be some delays with your order. After checking out initially and paying with ...
How do I use my coupon code?
Occasionally, you may come into possession of a valid coupon code for a product on Zenva. This article will cover the steps for using your coupon code. Before proceeding, determine if your coupon is for a subscription or if it's for an individual ...