[Non-Subscription Products] Why is there a pending payment order listed on my account?
IMPORTANT NOTE: The following applies to non-subscription orders only.
In some circumstances, you may notice an order on your Orders page which is listed as "Pending Payment". An order listed as "Pending Payment" indicates that the product was added to your cart and that checkout was then initiated - but the transaction was never completed.
Rest assured this is normal behavior and no payment has been taken. Additionally, without manual user action, no payment can be taken in these circumstances.
Although "Pending Payment" orders are eventually canceled and deleted automatically, you are able to manually cancel them by:
1. Navigating to your My Account page
2. Clicking the Orders link on the left-hand side menu
3. Locate the affected order and select the Cancel button.
How do I find the order number of my purchase?
For us to help resolve an order-related problem both quickly and efficiently, it is best to reach out to us with the order number in your request. These order numbers are unique and given to you for each transaction. There are several methods for ...
How do I remove a saved payment option?
At some point, you may wish to remove or change the saved payment method on your account. You can make these changes by following the steps below. Before beginning, please note only credit cards or debit cards can be saved. Additionally, even if you ...
How can I change the billing details for my account?
At times, you may find that you need to change the billing details for your account. This may be the case if you are changing your billing address, home address, or even phone number. You will also need to update these billing details if you're ...
What payment methods are accepted?
For purchases on Zenva Academy, we currently accept payments through PayPal and via Credit and Debit Cards (through Stripe). As both PayPal and Stripe are third-party providers, make sure to comply with their own Terms and Conditions when choosing a ...
What is Zenva's refund policy?
As per the Terms and Conditions that govern our services and that are accepted by everyone using our platform, our refund policy for Zenva Academy purchases is outlined below: 1. Non-subscription payments We offer a 7-day refund period for purchases ...