I have subscribed or purchased courses, but can't see any courses in the Zenva app!

I have subscribed or purchased courses, but can't see any courses in the Zenva app!

In most cases, this is usually caused either by being logged into the incorrect account or by a simple caching error. 

Before reading further, make sure to check your My Profile page in the Zenva app and verify that the email displayed matches the account that you subscribed with or purchased courses with on Zenva Academy. For more information regarding incidents where you may accidentally have created a second account, please review this article.

 

Assuming that you are logged into the correct account, it is likely that your issue is caused by a caching error. To fix the error, try one or both methods below:

Method 1

  1. Make sure that you're connected to the internet via your mobile device's wifi
  2. Make sure that you're logged in to the correct account
  3. Refresh the app by swiping down

Method 2

  1. Log out of the Zenva app
  2. Close the app completely
  3. Open the app again
  4. Log back into your account
  5. Refresh the app by swiping down

If neither method fixes the issue, please contact us at your earliest convenience so that we can investigate the issue further.

    • Related Articles

    • [Zenva app] General Issue Troubleshooting

      Occasionally, some users may run across issues when trying to use our Zenva app. When this occurs, your first step should be to try the tips below. Note, if the app works fine and just otherwise doesn't display the courses from your account, please ...
    • I can't see subtitles/closed captions in the Zenva app! What do I do?

      Issues with Closed Captions in the Zenva app will depend on your specific device and how you're trying to view the video. The sections below will detail specific situations that cover the most likely cause. Note that we currently only offer subtitles ...
    • What are the differences between the Zenva Academy website and the Zenva app?

      Although the Zenva Academy website and Zenva app both allow you to watch any of the course content you own, there are some key differences to make note of. We have outlined the main points below: Due to rules and guidelines for mobile apps, courses ...
    • How do I reset my course or lesson progress on the Zenva app?

      Within the Zenva app, you can easily reset the progress of an individual lesson or an entire course at any time depending on your needs.   Resetting an Individual Lesson To reset the progress on an individual lesson, you first need to head to the ...
    • Where can I download the Zenva app?

      The Zenva app, our mobile app which lets you watch your course videos on the go, is currently available for Android via the Google Play Store and iOS via Apple's App Store.  You can simply hit the Install button on either device to install the ...