I can't see subtitles/closed captions in the Zenva app! What do I do?

I can't see subtitles/closed captions in the Zenva app! What do I do?

Issues with Closed Captions in the Zenva app will depend on your specific device and how you're trying to view the video. The sections below will detail specific situations that cover the most likely cause.

Note that we currently only offer subtitles in English.


Streaming Videos (using internet or data)

In this case, the most likely situation is that closed caption were somehow turned off. You can check whether they're on or not by following the steps below.

1) While watching a lesson, click the Closed Caption button on the bottom video bar. If you do not see this bar, tapping the screen should bring it up.



2) If Closed Captions are on, you should see a checkmark next to the English option. If this is not the case, you can simply tap the English option to turn them on.




Offline Video for Android Devices

Similar to streaming, the most likely cause for non-appearing captions is that they are turned off. You can make sure they're turned on by performing the following steps.

1) While watching a lesson, click the Gear icon in the upper right-hand corner of the video. If you do not see this icon/bar, tapping the screen should bring it up.



2) If Closed Captions are on, the Subtitles option will read English. If this is not the case, you can tap the off option and select English from the popup.




Offline Video for iOS Devices

Unfortunately, Closed Captions are not available for offline viewing on iOS devices. This is due to a limitation with the third-party video player itself. As such, we're afraid there's nothing we can do in this situation.


If you still are unable to use Closed Captions after following these steps, please submit a bug report with the relevant information so the issue can be escalated to our development team.


    • Related Articles

    • What are the differences between the Zenva Academy website and the Zenva app?

      Although the Zenva Academy website and Zenva app both allow you to watch any of the course content you own, there are some key differences to make note of. We have outlined the main points below: Due to rules and guidelines for mobile apps, courses ...
    • [Zenva app] General Issue Troubleshooting

      Occasionally, some users may run across issues when trying to use our Zenva app. When this occurs, your first step should be to try the tips below. Note, if the app works fine and just otherwise doesn't display the courses from your account, please ...
    • I have subscribed or purchased courses, but can't see any courses in the Zenva app!

      In most cases, this is usually caused either by being logged into the incorrect account or by a simple caching error.  Before reading further, make sure to check your My Profile page in the Zenva app and verify that the email displayed matches the ...
    • Where can I download the Zenva app?

      The Zenva app, our mobile app which lets you watch your course videos on the go, is currently available for Android via the Google Play Store and iOS via Apple's App Store.  You can simply hit the Install button on either device to install the ...
    • How do I reset my course or lesson progress on the Zenva app?

      Within the Zenva app, you can easily reset the progress of an individual lesson or an entire course at any time depending on your needs.   Resetting an Individual Lesson To reset the progress on an individual lesson, you first need to head to the ...