Account Access
Help! I haven't received an email for my 2FA or password reset!
While in an ideal world all emails would make it to their destination seamlessly, various factors can disrupt this process. As such, whether you're trying to log in using our 2FA feature or trying to reset your password, sometimes these emails may ...
Troubleshooting Cloudflare Issues
At Zenva, we aim to ensure that accessing our content is straightforward and hassle-free. However, if you encounter a situation where you're blocked from our services by Cloudflare, please follow the steps outlined below before opening a support ...
How can I subscribe to Zenva's newsletter?
Zenva's newsletter contains a lot of helpful information - from our latest courses to important sales that can help make our services more affordable for you. If you're currently not signed up to the newsletter but would like to receive it, follow ...
How do I change my password?
You can change your password on Zenva Academy at any time by following the steps below. Please note that these steps cover the procedure in the event you ARE able to log in. If you forgot your password, please see the following article: I forgot my ...
I've lost access to the email address linked to my account. What do I do?
If you are still able to log in to your account, you can manually change the email by following the steps in this article: How do I change my email address? If you are unable to log in to your account, please contact our help desk at your earliest ...
Can I enable/disable Two-Factor Authentication (2FA) for my account?
For users who have signed up via email, you can optionally turn on Two-Factor Authentication (2FA) to protect your account. When 2FA is active, whenever you log in, you'll also be required to enter a one-time password that is sent to your email. You ...
How do I change my email address?
Whether you've lost access to your old email, need to upgrade to a more relevant address, or something else, email accounts can easily be changed on your My Account Page. Below are instructions for changing your email directly on Zenva Academy. ...
I forgot my Zenva Academy password. How can I reset it?
If you've forgotten your Zenva Academy password, you can follow the steps below to reset it. Note that if you KNOW your password and simply want to change it, you can also follow the instructions in this article instead: How do I change my password? ...
My IP address has been blocked after too many failed login attempts. What can I do?
Being secure and protecting our learning community is our topmost priority. If you try to log in too many times with an incorrect password, then our system will block your IP address for 1 hour. During this time, you will not be able to log in to the ...
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